/* ============================================================
   /pqrs y /control-social
   Plantilla: functions/templates/web/pqrs.html  ·  JS: public/js/pqrs.js

   Todo va prefijado con .pq-* para no chocar con el sitio.
   Color de marca #99b715: como fondo lleva texto oscuro (contraste 7:1);
   como texto o borde sobre blanco se usa el verde oscuro (#4f700f, 5,6:1).
   ============================================================ */

.pq {
    --pq-verde: #99b715;
    --pq-verde-hover: #8aa513;
    --pq-verde-oscuro: #679114;
    --pq-verde-texto: #4f700f;
    --pq-verde-suave: #f4f8e6;
    --pq-texto: #1a1f23;
    --pq-gris: #4f5a65;
    --pq-gris-claro: #f5f6f3;
    --pq-borde: #d5dccb;
    --pq-error: #b42318;
    --pq-error-fondo: #fef3f2;
    --pq-aviso-fondo: #fffaeb;
    --pq-aviso-borde: #f0b429;
    --pq-radio: 14px;
    --pq-sombra: 0 1px 2px rgba(26, 31, 35, .06), 0 8px 24px rgba(26, 31, 35, .06);

    font-family: 'Poppins', system-ui, -apple-system, 'Segoe UI', Roboto, sans-serif;
    color: var(--pq-texto);
    background: var(--pq-gris-claro);
    line-height: 1.55;
    padding-bottom: 56px;
}

.pq *,
.pq *::before,
.pq *::after { box-sizing: border-box; }

.pq [hidden] { display: none !important; }

.pq a { color: var(--pq-verde-texto); text-underline-offset: 2px; }
.pq a:hover { color: var(--pq-texto); }

.pq-solo-lector {
    position: absolute !important;
    width: 1px; height: 1px;
    padding: 0; margin: -1px;
    overflow: hidden; clip: rect(0, 0, 0, 0);
    white-space: nowrap; border: 0;
}

/* ===== HERO ===== */
.pq-hero {
    background: #fff;
    border-bottom: 1px solid var(--pq-borde);
    padding: 48px 20px 32px;
}

.pq-hero-interior { max-width: 1120px; margin: 0 auto; }

.pq-hero-etiqueta {
    display: inline-block;
    margin: 0 0 12px;
    padding: 4px 12px;
    border-radius: 999px;
    background: var(--pq-verde-suave);
    color: var(--pq-verde-texto);
    font-size: .8rem;
    font-weight: 600;
    letter-spacing: .06em;
    text-transform: uppercase;
}

.pq-hero h1 {
    margin: 0 0 12px;
    font-size: clamp(1.75rem, 4.6vw, 2.75rem);
    font-weight: 700;
    line-height: 1.12;
    letter-spacing: -.01em;
}

.pq-hero h1::after {
    content: "";
    display: block;
    width: 64px;
    height: 5px;
    margin-top: 14px;
    border-radius: 3px;
    background: var(--pq-verde);
}

.pq-hero-texto {
    max-width: 680px;
    margin: 0;
    color: var(--pq-gris);
    font-size: 1.05rem;
}

.pq-atajos {
    display: flex;
    flex-wrap: wrap;
    gap: 10px;
    margin-top: 24px;
}

.pq-atajo {
    display: inline-flex;
    align-items: center;
    min-height: 44px;
    padding: 8px 18px;
    border: 1.5px solid var(--pq-verde-oscuro);
    border-radius: 999px;
    color: var(--pq-verde-texto);
    font-weight: 600;
    font-size: .95rem;
    text-decoration: none;
    transition: background-color .15s ease, color .15s ease;
}

.pq .pq-atajo:hover { background: var(--pq-verde-suave); color: var(--pq-texto); }
.pq .pq-atajo-sutil { border-color: var(--pq-borde); color: var(--pq-gris); }

/* ===== DISPOSICION ===== */
.pq-contenedor {
    max-width: 1120px;
    margin: 0 auto;
    padding: 28px 16px 0;
    display: grid;
    gap: 24px;
}

.pq-principal { display: grid; gap: 24px; min-width: 0; }

@media (min-width: 992px) {
    .pq-contenedor { grid-template-columns: minmax(0, 1fr) 320px; align-items: start; }
    .pq-lateral { position: sticky; top: 24px; }
}

.pq-lateral { display: grid; gap: 16px; }

.pq-tarjeta {
    background: #fff;
    border: 1px solid var(--pq-borde);
    border-radius: var(--pq-radio);
    box-shadow: var(--pq-sombra);
    padding: 24px 20px;
    scroll-margin-top: 24px;
}

@media (min-width: 640px) {
    .pq-tarjeta { padding: 32px; }
}

.pq-tarjeta-suave { box-shadow: none; padding: 22px; }

.pq-tarjeta h2 {
    margin: 0 0 6px;
    font-size: 1.35rem;
    font-weight: 700;
}

.pq-h3, .pq-tarjeta .pq-h3 {
    margin: 0 0 10px;
    font-size: 1.05rem;
    font-weight: 700;
}

.pq-nota, .pq-sub { margin: 0 0 18px; color: var(--pq-gris); font-size: .95rem; }

/* ===== FORMULARIO ===== */
.pq-form { display: grid; gap: 18px; }

.pq-fila { display: grid; gap: 18px; }

@media (min-width: 640px) {
    .pq-fila { grid-template-columns: 1fr 1fr; }
    /* En Control Social el nombre va solo en su fila: que ocupe todo. */
    .pq-fila > :only-child { grid-column: 1 / -1; }
}

.pq-campo { min-width: 0; margin: 0; padding: 0; border: 0; }

.pq-campo > label,
.pq-campo > legend,
.pq-etiqueta {
    display: block;
    margin-bottom: 6px;
    font-weight: 600;
    font-size: .95rem;
}

.pq-obligatorio { color: var(--pq-error); font-weight: 700; }
.pq-opcional { color: var(--pq-gris); font-weight: 400; font-size: .88rem; }

.pq input[type="text"],
.pq input[type="email"],
.pq input[type="tel"],
.pq textarea {
    width: 100%;
    min-height: 48px;
    padding: 12px 14px;
    border: 1.5px solid var(--pq-borde);
    border-radius: 10px;
    background: #fff;
    color: var(--pq-texto);
    font: inherit;
    font-size: 1rem;
    transition: border-color .15s ease, box-shadow .15s ease;
}

.pq textarea { min-height: 150px; resize: vertical; line-height: 1.5; }

.pq input:focus-visible,
.pq textarea:focus-visible {
    outline: none;
    border-color: var(--pq-verde-oscuro);
    box-shadow: 0 0 0 4px rgba(153, 183, 21, .32);
}

.pq [aria-invalid="true"] { border-color: var(--pq-error) !important; }

.pq-ayuda { margin: 6px 0 0; color: var(--pq-gris); font-size: .85rem; }

.pq-ayuda-fila { display: flex; justify-content: space-between; gap: 12px; align-items: baseline; }
.pq-contador { margin: 6px 0 0; color: var(--pq-gris); font-size: .8rem; font-variant-numeric: tabular-nums; white-space: nowrap; }
.pq-contador-limite { color: var(--pq-error); font-weight: 600; }

.pq-error {
    margin: 6px 0 0;
    color: var(--pq-error);
    font-size: .88rem;
    font-weight: 500;
}

.pq-error::before { content: "⚠ "; }

/* --- Tipo de solicitud --- */
.pq-opciones {
    display: grid;
    gap: 10px;
    grid-template-columns: repeat(auto-fill, minmax(min(100%, 200px), 1fr));
}

.pq-opcion {
    position: relative;
    display: flex;
    gap: 10px;
    align-items: flex-start;
    padding: 12px 14px;
    border: 1.5px solid var(--pq-borde);
    border-radius: 12px;
    background: #fff;
    cursor: pointer;
    transition: border-color .15s ease, background-color .15s ease;
}

.pq-opcion:hover { border-color: var(--pq-verde-oscuro); }

.pq-opcion input {
    flex: none;
    width: 18px;
    height: 18px;
    margin: 3px 0 0;
    accent-color: var(--pq-verde-oscuro);
}

.pq-opcion:has(input:checked) {
    border-color: var(--pq-verde-oscuro);
    background: var(--pq-verde-suave);
    box-shadow: inset 0 0 0 1px var(--pq-verde-oscuro);
}

.pq-opcion:has(input:focus-visible) { box-shadow: 0 0 0 4px rgba(153, 183, 21, .32); }

.pq-opcion-texto { display: grid; gap: 2px; }
.pq-opcion-titulo { font-weight: 600; }
.pq-opcion-ayuda { color: var(--pq-gris); font-size: .82rem; line-height: 1.4; }

.pq-campo-invalido .pq-opcion { border-color: #f1b8b2; }

/* --- Archivo --- */
.pq-archivo {
    position: relative;
    display: flex;
    flex-wrap: wrap;
    align-items: center;
    gap: 10px 14px;
    padding: 12px;
    border: 1.5px dashed var(--pq-borde);
    border-radius: 12px;
    background: var(--pq-gris-claro);
}

.pq-archivo-input {
    position: absolute;
    width: 1px; height: 1px;
    opacity: 0;
    overflow: hidden;
}

.pq-archivo-input:focus-visible + .pq-archivo-boton {
    box-shadow: 0 0 0 4px rgba(153, 183, 21, .45);
}

.pq-archivo-nombre { color: var(--pq-gris); font-size: .92rem; overflow-wrap: anywhere; min-width: 0; }

/* --- Terminos --- */
.pq .pq-check {
    display: flex;
    gap: 12px;
    align-items: flex-start;
    margin: 0;
    font-size: .93rem;
    font-weight: 400;
    cursor: pointer;
}

.pq-check input {
    flex: none;
    width: 20px;
    height: 20px;
    margin-top: 2px;
    accent-color: var(--pq-verde-oscuro);
}

/* --- Campo trampa --- */
.pq-trampa {
    position: absolute;
    left: -10000px;
    width: 1px;
    height: 1px;
    overflow: hidden;
}

/* ===== BOTONES ===== */
.pq-btn {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    gap: 8px;
    min-height: 48px;
    padding: 10px 24px;
    border: 1.5px solid transparent;
    border-radius: 10px;
    font: inherit;
    font-weight: 600;
    font-size: 1rem;
    line-height: 1.2;
    text-decoration: none;
    cursor: pointer;
    transition: background-color .15s ease, border-color .15s ease, transform .05s ease;
}

.pq-btn:focus-visible { outline: 3px solid var(--pq-texto); outline-offset: 2px; }
.pq-btn:active { transform: translateY(1px); }
.pq-btn[disabled] { opacity: .65; cursor: progress; }

.pq-btn-primario { background: var(--pq-verde); color: var(--pq-texto); }
.pq-btn-primario:hover { background: var(--pq-verde-hover); }

.pq-btn-secundario,
.pq a.pq-btn-secundario {
    background: #fff;
    border-color: var(--pq-verde-oscuro);
    color: var(--pq-verde-texto);
}

.pq-btn-secundario:hover { background: var(--pq-verde-suave); }

.pq-enlace {
    padding: 4px 6px;
    border: 0;
    background: none;
    color: var(--pq-error);
    font: inherit;
    font-size: .9rem;
    text-decoration: underline;
    cursor: pointer;
}

.pq-enviar { display: grid; gap: 8px; justify-items: start; }

@media (max-width: 639px) {
    .pq-enviar .pq-btn,
    .pq-form-consulta .pq-btn { width: 100%; }
}

/* ===== ALERTAS ===== */
.pq-alerta {
    margin: 0 0 18px;
    padding: 12px 16px;
    border-radius: 10px;
    border-left: 4px solid;
    font-size: .95rem;
}

.pq-alerta p { margin: 0; }
.pq-alerta:focus { outline: none; }
.pq-alerta-error { background: var(--pq-error-fondo); border-color: var(--pq-error); color: #7a271a; }
.pq-alerta-aviso { background: var(--pq-aviso-fondo); border-color: var(--pq-aviso-borde); color: #5c4813; }

/* ===== CONFIRMACION ===== */
.pq-confirmacion { text-align: center; }
.pq-confirmacion:focus { outline: none; }

.pq-confirmacion-icono {
    display: inline-grid;
    place-items: center;
    width: 64px;
    height: 64px;
    margin-bottom: 12px;
    border-radius: 50%;
    background: var(--pq-verde);
    color: var(--pq-texto);
}

.pq-radicado-caja {
    display: flex;
    flex-wrap: wrap;
    justify-content: center;
    align-items: center;
    gap: 12px;
    margin: 8px auto 4px;
    padding: 18px 16px;
    max-width: 520px;
    border: 2px dashed var(--pq-verde);
    border-radius: var(--pq-radio);
    background: var(--pq-verde-suave);
}

.pq-claves { display: grid; gap: 12px; margin: 8px auto 12px; max-width: 520px; }
.pq-claves .pq-radicado-caja { margin: 0; }

.pq-clave-etiqueta {
    flex-basis: 100%;
    color: var(--pq-gris);
    font-size: .8rem;
    font-weight: 600;
    letter-spacing: .05em;
    text-transform: uppercase;
}

.pq-codigo { font-family: Consolas, Menlo, 'DejaVu Sans Mono', monospace; letter-spacing: .08em; }
.pq-codigo-caja { border-color: var(--pq-verde-oscuro); background: #fff; }
.pq-alerta-codigo { max-width: 520px; margin: 0 auto 8px; text-align: left; }

.pq-radicado {
    font-size: clamp(1.5rem, 6.5vw, 2.4rem);
    font-weight: 700;
    letter-spacing: .04em;
    font-variant-numeric: tabular-nums;
    color: var(--pq-texto);
    user-select: all;
    overflow-wrap: anywhere;
}

.pq-copiado { min-height: 1.4em; margin: 4px 0 12px; color: var(--pq-verde-texto); font-weight: 600; font-size: .92rem; }

.pq-datos {
    display: grid;
    gap: 10px;
    margin: 0 0 16px;
    text-align: left;
}

.pq-confirmacion .pq-datos { max-width: 520px; margin-left: auto; margin-right: auto; }

.pq-datos > div {
    display: grid;
    grid-template-columns: minmax(120px, 34%) 1fr;
    gap: 12px;
    padding-bottom: 10px;
    border-bottom: 1px solid #eceee8;
}

.pq-datos dt { color: var(--pq-gris); font-size: .9rem; }
.pq-datos dd { margin: 0; font-weight: 600; overflow-wrap: anywhere; }

.pq-acciones { display: flex; flex-wrap: wrap; justify-content: center; gap: 12px; margin-top: 8px; }

/* ===== CONSULTA ===== */
.pq-form-consulta { margin-bottom: 4px; }
.pq-form-consulta .pq-btn { justify-self: start; }

.pq-resultado {
    margin-top: 20px;
    padding: 20px;
    border: 1px solid var(--pq-borde);
    border-radius: 12px;
    background: var(--pq-gris-claro);
}

.pq-resultado:focus { outline: 2px solid var(--pq-verde); outline-offset: 2px; }

.pq-resultado-cabeza {
    display: flex;
    flex-wrap: wrap;
    align-items: center;
    justify-content: space-between;
    gap: 8px 12px;
    margin-bottom: 16px;
}

.pq-resultado-radicado { font-weight: 700; font-size: 1.15rem; font-variant-numeric: tabular-nums; }

.pq-estado {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    padding: 4px 12px;
    border-radius: 999px;
    font-size: .85rem;
    font-weight: 600;
}

.pq-estado::before { content: ""; width: 8px; height: 8px; border-radius: 50%; background: currentColor; }
.pq-estado-radicada { background: #eef4ff; color: #1d4ed8; }
.pq-estado-en_tramite { background: #fff6dc; color: #8a5a00; }
.pq-estado-respondida { background: var(--pq-verde-suave); color: var(--pq-verde-texto); }
.pq-estado-cerrada { background: #eceef0; color: #3f4954; }

.pq-respuesta {
    margin: 0;
    padding: 14px 16px;
    border-left: 3px solid var(--pq-verde);
    border-radius: 0 8px 8px 0;
    background: #fff;
    white-space: pre-wrap;
    overflow-wrap: anywhere;
}

/* ===== LATERAL ===== */
.pq-pasos {
    margin: 0;
    padding-left: 1.2em;
    display: grid;
    gap: 8px;
    font-size: .93rem;
    color: var(--pq-gris);
}

.pq-pasos strong { color: var(--pq-texto); }

.pq-contacto, .pq-horario {
    list-style: none;
    margin: 0 0 12px;
    padding: 0;
    display: grid;
    gap: 8px;
    font-size: .93rem;
    overflow-wrap: anywhere;
}

.pq-contacto-etiqueta {
    display: block;
    margin: 0;
    color: var(--pq-gris);
    font-size: .78rem;
    font-weight: 600;
    letter-spacing: .04em;
    text-transform: uppercase;
}

.pq-horario { color: var(--pq-gris); margin-top: 4px; }

@media (prefers-reduced-motion: reduce) {
    .pq *, .pq *::before, .pq *::after { transition: none !important; }
}